All about payment methods

Can I pay with PayPal?

As soon as we can, we'll give you the option to pay via PayPal.

Can I pay by bank transfer?

With Grip500, you can pay by bank transfer.

However, for security reasons, we will only dispatch the goods upon receipt of the funds.

You should therefore expect to wait 1 to 2 additional days before your products are dispatched.

If you'd like to receive your tyres faster, we recommend that you pay by credit card.

Can I pay by credit/debit card, visa or MasterCard?

We recommend paying by credit card, which is fast and secure.

This way, your order will be processed quickly and efficiently.

And your tyres get to you faster.

Can I change my payment method?

If you've just placed your order and would like to change your payment method, we recommend that you contact our team very quickly to make the change.

Our automated and secure payment system is immediate.

As a result, we will endeavour to make the change as quickly as possible, but cannot guarantee that the transaction hasn't already gone through.

Is it safe to pay online?

Internet sales result in several billion banking transactions and other payments every year.

Risks are minimal.

But Grip500 has nonetheless developed an ultra-secure website to prevent any malicious attacks.

We haven't encountered a single security concern since our launch.

So you can buy with complete confidence on the Grip500 site.

Do you keep my bank details?

Grip500 does not store your bank details.

So there is no risk of your bank data being hacked, borrowed or stolen from our systems.

Do you keep my credit card number?

Grip500 does not store credit card numbers.

This means there is no risk of having your card number copied or stolen.

Buying on Grip500 means buying securely.

What is an IBAN?

Your IBAN is your international bank account number. This identifies your country and bank account number.

E.g. GB29 NWBK 6016 1331 9268 19

This data is not confidential, as it does not give any authorisations regarding your account.

Can I pay with my parents' card?

You've just found your tyres on our site, but don't have a payment method (or your purchase is a gift).

You can ask the card owner to enter their own card numbers and complete the order.

We will then debit the owner's card and you will receive your order at the address of your choice.

When do you take the money for my order?

The full amount will be taken quickly after your order is validated.

So you'll receive your order as quickly as possible.

However, time frames can vary depending on your payment method:

  • Credit/debit card: from a few minutes to a few hours
  • PayPal: from a few minutes to a few hours
  • Bank transfer: from a few hours up to a couple of days (over the weekend, for example)
  • Cheque: at least one week

Can I order on credit?

Grip500 offers you a wide range of tyres and the possibility to pay in 4 instalments.

This allows you to keep your vehicle in good condition without breaking the bank.

What should I do if my card is declined?

If your card is declined, we recommend trying again with another payment method.

Of course, we can only dispatch your order once payment is received.

What does the price include?

The prices on our site include:

  • The unit price of each product
  • VAT
  • Free delivery

Can I pay for my tyres at the garage?

You'll need to complete your payment before you can receive your order.

As a result, you won't need to pay for tyres purchased on Grip500 at your garage or fitting centre.

On the other hand, you can pay them for fitting and any other services they offer.

What do I have to pay at the fitting centre?

Please pay for the following services ordered on the site directly at the fitting centre:

  • Fitting
  • Valve replacement
  • Balancing
  • Any other service (tyre storage, geometry, etc.)

How long will it take to receive my refund?

If for any reason you wish to return your purchases to us and therefore get a refund,

we ask you to file a return request.

Once the products are received and their state is validated, we will immediately issue your refund.

Is fitting included in the price of the tyres?

The prices on our site don't include fitting.

Fitting prices provided when you select your fitting centre are for information purposes only.

Payment for services should be made directly at your fitting centre.

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