All about our site

We've designed our site to be user-friendly and to best meet your expectations.

Changing your tyres has never been easier: simply follow these steps...

• Select the size of your tyres on our homepage.
• Browse our selection of tyres that match your search.
• Find all the information, details, customer reviews, and prices on our product page.
• Check your cart and select other products and services that may be of interest to you.
• Confirm your tyre order by filling in your billing and delivery details.

Your tyre order will soon be delivered to your home address or fitting centre...

You're about to enjoy an extraordinary customer experience! The entire site has been designed to adapt to your needs, at any time and on any device (smartphones, tablets, computers, laptops). The pages are very easy to read, and the site is extremely fast. Happy browsing!

Ordering tyres from your home has never been easier... Ordering through our website can be done in 3 minutes flat! Once we've received payment confirmation, we start preparing your order in our warehouse. Your tyres are prepared that day and leave the warehouse on the same day, or, depending on the time of order, the next morning.

You can then track your order using the parcel number that we send you by email. The carrier will then deliver, according to the order, to the address of your choice: home, workplace, fitting centre or elsewhere.

We take care of all our clients: individuals or professionals, rental agencies or users. Tyre professionals have access to special tariffs.

Our partner garages appreciate us for our professionalism! Garages: don't hesitate to place your order on Grip500! You'll love our wide selection, prices and quality delivery service.

Are you a long-term or short-term rental company? Do you manage a fleet of vehicles: cars, utility vehicles, vans, or HGVs? Look no further than GRIP500! Our strengths lie in our purchasing teams, prices, quality of service, fitting centres, presence throughout Europe, and our centralised invoicing system, which, together, mean that you can enjoy the best prices and an easy shopping experience.

Grip500 is open for business 24/7, 365 days a year... And all over Europe. Being so flexible and present throughout Europe means we can meet your needs anywhere and at any time. Our after-sales teams are available from 8am to 6pm without interruption (GMT+1, ANDORRA-LA-VELLA, ANDORRA).

Grip500 has developed a very efficient 'ticketing' system through which you can ask us all your questions directly on the site.

This way, you no longer waste time on the phone, being transferred between departments and listening to hold music....

How does it work?

It's really easy: tick the subject of your request (delivery, payment, availability, or other...), type your question, and send.

We can answer you very accurately thanks to our experienced processing centre.

Thanks to our purchasing volumes, we can always provide you with the best deals and the right tyres, so the Grip500 website is constantly updating its prices.

So when you find the tyre, snow chains, or rims you're looking for, don't waste any time:

• Add them to your cart.
• Conirm your order.
• Continue to payment.

Your order is already being prepared for delivery!

If you find cheaper elsewhere, go ahead and let us know! We will analyse your request to see if it's a comparable offer and will get back to you very quickly with a counter-proposal.

When searching for tyres, make sure you've selected the right size and season.

This way, you limit the risk of having to deal with the inconvenience of making a return...

If you do have to make a return, go to the 'contact us' section and simply fill out a return request.

We work with more than 40,000 partner garages in Europe.

All our garages are trained to professionally fit your tyres or complete wheels.

They all have the skills required to:

• Remove your old tyres.
• Change your tyre valve.
• Fit your new tyres.
• Balance your tyres.
• Rotate your tyres.

If you require any other services, don't hesitate to ask them! They'll be happy to count you as one of their new customers.

All prices displayed on the GRIP500 site include taxes. So, VAT is included in our sale price. If you're a business customer subject to VAT in a country that practices reverse-charge accounting on domestic sales, we do not charge you VAT. On the other hand, if you're a business customer in a country that does not practice reverse-charge accounting on domestic sales, we charge VAT, and you can deduct it on your VAT return.

The tyre prices shown on the GRIP500 site don't include the cost of fitting, just the price of the product. You can choose to have your tyres fitted by one of our fitting partners, or at the address of your choice. All the services and prices practised by our fitting partners are displayed on their profiles, which you'll find when you validate your cart, or via the fitting tab.

Following the validation of your order, we'll send you a confirmation email.

With this email, you can:

1. see that your order has been correctly processed.
2. check that you've ordered the right products in the right sizes and quantities.
3. rest assured that our team is already busy preparing your package.

Once you've confirmed your order, we'll send you a confirmation.

If you wish to change your delivery address, please let us know as quickly as possible by visiting our website and selecting the 'contact us' tab.

Our teams are most likely already preparing your order.

So it is important to inform them very quickly before the delivery labels are printed and your tyres are shipped.

In order for us to process your request for a modification or cancellation as quickly as possible, please get in touch via the 'contact us' tab. This way, we can quickly process your request for modification or cancellation.

All the tyres shown on our site are available at the time of publication. We recommend that you make your choice quickly in order to avoid missing out. Before you validate your order, other customers may choose to buy your preferred tyres, and stocks could run out. As we have the largest choice of tyres available in Europe, we know that you'll find the right choice for your car.

All the snow chains displayed on GRIP500 are available. To be sure to receive them quickly, we recommend ordering as soon as possible. This will ensure you a safe journey, without the risk of getting stuck in the snow.

Got a Grip500 discount voucher? That's great! Not only will you benefit from our unbeatable prices, you can also enter your discount code when you confirm your cart. Your payment and invoice will include this price reduction.

If your question hasn't been answered in our FAQ, you can visit our 'contact us' page. There, you'll be able to the ask the question that's on your mind. One of our Grip500 experts will then read it and provide an appropriate response very quickly.

A Grip500 customer account allows you to find all the elements you need:

• Your order history.
• Your tyre size, snow chain size, battery reference.
• The details of your fitting centre.
• Your delivery addresses.

If you notice an error when you receive your order confirmation (wrong address, wrong tyre size...), we recommend that you contact us as soon as possible to make the necessary changes. Doing this couldn't be simpler: go to our 'contact us' page and fill in the form to get in touch.

Ordering tyres on the Grip500 website comes with several advantages:

• You avoid wasting time and money by going to a garage to choose your tyres.
• You won't have to wait until a salesperson is available and happy to help you.
• You can choose the right tyres to suit your needs from the comfort of your living room.
• You won't get any inaccurate or irrelevant information from a salesperson keen to make a sale or shift one brand in favour of another.
• You'll make significant savings.
• We offer you a long list of garages located nearby. These professionals know how to fit your tyres correctly.
• You can order from us anywhere in Europe.
• You have the best experts at your disposal.

Ordering your tyres has never been easier!

• You'll find the dimensions of your tyres on their sidewalls.
• Then, go to Grip500, type in your tyre size, and confirm your search.
• Choose from more than 100 brands, 25,000 models, 200,000 tyres...
• On each product page, you'll find all the details, descriptions, customer reviews, comparisons, labelling, and certifications.
• All you have to do is confirm your cart.
• Your tyre order then arrives at your home or fitting station.

Ordering your snow chains on Grip500 couldn't be easier!

• Go to the snow chains tab on the home page.
• Type in the size of your tyres.
• A wide selection of snow chain brands will appear in your search results.
• You can then choose your snow chains taking into account the customer reviews, descriptions, and certification tests.

Confirm your order... your snow chains are on the way!

If you wish to modify the quantity ordered after the validation of your order, please contact us as soon as possible so that we can make the change before sending your tyres.

Doing this couldn't be easier, simply go to our 'contact us' tab, and tell us your order number and the change you'd like to make.

We'll confirm the change by email.

Before you order, we recommend that you check the tyres size on your front and rear axles.

Add the first set of tyres to your cart and click on 'continue shopping' to select the second set.

Once you've added all your items to your cart, all you have left to do is validate it.

Once your order has been confirmed, we'll send you an order confirmation email, which tells you that your order has been registered by our systems.

You have nothing left to do, our logistics teams will now prepare your products and dispatch them.

A delivery provider then takes over and delivers them to the address you indicated when you placed your order.

So that everything is clear and simple, we send you a parcel tracking number, so you can always see where your parcel is.

Grip500 is the most comprehensive site on the market.

• Our IT systems allow you to order quickly and very securely.
• Whether you're on your smartphone, tablet, or computer, you can browse in the best conditions.
• Our purchasers have selected the best tyre, rim, and other accessory brands at the best prices just for you.
• Our optimised processes mean you'll receive your order very quickly.
• Our European network of fitting centres will receive your delivery, or even repair (and carry out maintenance on) your car anywhere you wish, and at the best prices.

Grip500 buyers are always looking for the best prices on the market.

Our stocks are changing every day, and we fight daily to get you the best brands at the best prices.

As a result, the sale price is influenced by our purchase price, which continues to rise and fall.

Tyre prices are influenced by many factors:

• Not all brands offer the same quality.
• The quantities of tyres available vary according to demand (season, holidays, weather, etc.) and supply (production, raw materials, etc.).
• Tyre type, European labelling, and tyre performance are also influencing factors.
• Competitors' propositions that allow us to always offer the best prices.

We ask our users to give a review after having driven a few miles on their tyres.

This gives shoppers an objective opinion based on use, brand of vehicle, season, and on several other criteria such as braking, rolling resistance, behaviour on corners, comfort, and noise level.

Since we don't use snow chains every day, and many users are looking for advice, we give you the opportunity to tell us what you think about your purchase. We'll publish your review on the Grip500 website, and other customers will then have everything they need to know about the snow chains on offer (ease of fitting, grip, size...).

Grip500 works daily to offer you the best prices.

If you're lucky enough to receive a discount code, you can enter it when you confirm your cart on the 'payment method' page.

The percentage or amount will then be deducted from your purchase at the time of payment.

Word of mouth is important to GRIP500. If you're satisfied with our services, let your friends and family know via social networks (Facebook, Twitter, Instagram) or via customer review sites (trustpilot and others).

We thank you for your loyalty!

• Head to Grip500.
• Enter the size of your tyres.
• Choose a product.
• Have your tyres delivered to the address of your choice (home, workplace, fitting centre, friends).

• For the huge choice. It's impossible to have this many tyres in stock in any garage.
• Our infrastructure costs are lower than those of a car centre, meaning we can offer unbeatable prices.
• Because we're open 7 days a week, 24 hours a day, 365 days a year.
• There's no waiting around.
• You can choose objectively without being influenced by a salesperson who is pushing certain brands.
• Secure payments and data protection are our priority.

If when you receive your confirmation by email, you realise that the tyre size ordered does not match the size on the sidewall of your current tyres, go directly to the Grip500 'contact us' page and let us know.

We can then modify your order before dispatching it.